1. To make communication effective we should follow____C's.
A) Eight
B) Three
C) Seven
D) Six
C) Seven
2.Which of these is the third element of communication?
A) Sender
B) Channel
C) Receiver
D) Message
B)Channel
3.On the basis of way of expression communication can be classified in_____ types.
A) Two
B) Four
C) Three
D) Six
C)Three
4.Expressing one's thought by using body parts is known as____communication.
A) Oral
B) Grapevine
C) Gesture
D) Formal
C)Gesture
5) The term communication is derived from the____.
A) Communicare
B) Communicate
C) Communion
D) none of the above
A)Communicare
6.____ is not one of the 7 C's of communication.
A) Correctness
B) Character
C) Conciseness
D) Clearity
B) Charecter
7. The individual group or organisation that start the process of communication is known as_____.
A) Receiver
B) Sender
C) Translator
D) both (a) and (b)
d)both (a) and (b)
8. Which of these is a type of informal communication.
a) Reports
b) Orders
c) Instructions
d) Grapevine
(d) Grapevine
9) In business communication, the word ______ means using appropriate level of language, accurate facts, figures and words.
a) Correctness
b) Concreteness
c) Completeness
d) Consideration
a) Correctness
10) Surveys, suggestion boxes and employee newsletters are considered to be___ types of communication.
a) Downward
b) Grapevine
c) Upward
d) Lateral
c) Upward
11) The form of communication that typically involves interactions between individuals possessing equal power is best referred to as______ communication.
a) Upward
c) Horizontal
b) Downward
d) Vertical
c) Horizontal
12) Communication is a continuous ____.
a) Paper
b) Process
c) Programme
d) Plan
b)Process
13) Communication is a part of_____ skills.
a) Soft
b) Hard
c) Rough
d) Short
a) Soft
14) The _____is the person who transmits the message.
a) Receiver
c) Sender
b) Encoder
d) Cleaner
C) Sender
15) _____is the person who notices and decodesand attaches some meaning to a message.
a) Receiver
b) Encoder
c) Sender
d) Cleaner
a) Receiver
16) Message is any signal that triggers the response of a____.
a) Receiver
b) Encoder
c) Sender
d) Cleaner
a) Receiver
17) The response to a sender's message is called_____.
a) Leadback
b) Feedback
c) Answering
d) Threatening
b) Feedback
18)_____context refers to the relationship between the sender and the receiver.
a) Social
b) Physical
c) Cultural
d) Chronological
d) Chronological
19)_____ refers to all these factors that disrupt thecommunication.
a) Nonsense
b) Noise
c) Nowhere
d) Nobody
d)Noise
20) Communication strengthens_____ &_____relationship in an organisation.
a) Father-Mother
b) Employer-Employee
C) Mother-Child
d) Father-Child
b) Employee-Employer
21) When there is similarity of background between the sender and the receivers age, language, nationality,religion, gender then this is call____context.
a) Social
b) Cultural
c) Physical
d) Dynamic
b) Cultural
22) Letter, e-mail, telephone are example of____.
a) Message
b) Feedback
c) Channel
d) Encoding
c) Channel
23) when a sender manipulates information so that it will be seen more favourably by the receiver in communication it is called_____.
a) Selective perception
b) Linguistic trap
c) Filtering
d) Emotional appeal
c) Filtering
24) Which of the following is not a path in the grapevine chain?
a) Non-profitable
b) Single strand
c) Gossip
d) Cluster Chain
a) Non-profitable
25) Which communication component is not a paid form of communication?
a) Advertising
b) Sales promotion
c) Personal selling
d) Publicity
d) Publicity
26) In circular communication, the encoder becomes a decoder when there is ____.
a) Noise
c) Criticality
b) Audience
d) Feedback
d) feedback
27) Feedback of message comes from:
a) Satellite
b) Media
c) Audience
d) Communicator
c) Audience
28) In the process of communication, which one of thefollowing is in chronological order?
a) Communication, Medium, Receiver, Effect. Message
b) Medium, Communicator, Message, Receiver,Effect
c) Communicator, Message, Medium, Receiver, Effect
c) Communicator, Message, Medium, Receiver, Effect.
29) Which of the following terms best identifies the informal, unofficial form of communication found within most organisations;
a) Horizontal communication
b) Lateral communication
c) Gossip
d) Grapevine
d) Grapevine
30) The term "Grapevine Communication" is related to:
a) Formal Communication
b) Informal Communication
c) Written Communication
d) Vertical Communication
b) Informal Communication
31) Diffusion of routine information takes place through.
a) Downward Communication
b) Upward Communication
c) Horizontal Communication
d) External Communication
b) Upward Communication
32) Imagine you are working in an educational institution where people are of equal status. Which methods of communication is best suited and normally employed in such a context?
a) Horizontal communication
b) Vertical communication
c) Corporate communication
d) Cross communication
a) Horizontal communication
33) Every communicator has to experience.
a) Manipulated emotions
b) Anticipatory excitement
c) The issue of homophiles
d) Status dislocation
b) Anticipatory excitement
34) Which type of communication flows along the line of authority from lower level workers to the high level executives through middle level executives?
a) Lateral communication
b) Upward communication
c) Downward communication
d) Horizontal communication
b) Upward communication
35) Which type of communication flows from top level management to lower level staff?
a) Upward communication
b) Downward communication
c) Horizontal communication
d) Lateral communication
b) Downward communication
36) Randy Trumble and Patrick Bell are managers of two different departments of Krazy Enterprise in St. Louis. When these two gentlemen engage in business communications with each other, it is most probably.
a) Lateral communication
b) Upward communication
c) Grapevine communication
d) Downward communication
a) Lateral communication
37) Arrange in proper order the Ingredients of communication:
a) Source → Message → Channel → Receiver → Effect
b) Message –Source → Channel → Effect → Receiver
c) Source→Channel→ Message → Effect → Receiver
d) Source→Channel → Effect → Message → Receiver
c) Source→Channel→ Message →→ Effect → Receiver
38) Which of the following statements is/are considered to be suggestions for the proper use of informal communications:
a) An open discussion of the worst-case scenario
b) Disavow any downsides to decisions
c) Restrict information to only the managers involved
d) Maintain and encourage rumours
a) An open discussion of the worst-case scenario
39) When Raj engages in open sharing of information with the involved parties and discusses timetables that are applicable to important and upcoming events with the individuals involved in the project, it can be stated that he is engaging in___.
a) Upward communications
b) Proper suggested uses of informal communications
C) The grapevine
d) Effective use of horizontal communication
b) Proper suggested uses of informal communications
40) On the basis of organisational structure, communication can be classified into:
(i) Formal communication.
(ii) Vertical communication
(iii) Lateral communication
(iv) Informal communication.
a) i) and ii)
b) iii) and iv)
c) i) and iv)
d) ii) and iii)
c) i) and iv)
41) Which of the following will describe the nature of communication?
(i) Universal
(ii) Two-way traffic,
(iii)Communication is a continuous process ,
(iv) Communication is unavoidable.
a) 1) and ii)
b) i), ii), iii) and i)
c) i), ii), iii)
d) i),
b) i), ii), iii) and i)
42) On the basis of direction, formal communication can be divided into
(i)Horizontal and Lateral Communication,
(ii) Vertical Communication,
(iii) Diagonal Communication,
(iv) Straight Communication,|
a) i), ii) and iii)
b) iv)
c) i) and iv)
d) i), ii), iii) and iv)
a) i), ii) and iii)
43) Which of the following are the characteristics features of communication?
(i) Communication involves exchange of ideas, facts and opinions,
(ii) Communication involves both information and understanding.
(iii) Communication is a continuous process.
(iv) Communication is s circular process.
a) i) and ii)
b) i), ii) and iii)
c) iii) and iv)
d) i), ii), iii) and iv)
a) i), ii) and iii) iv)
44) The information the receiver gets is called
A) Message
B) Output
C) Input
D) Source
A) Message
45) The exit communication takes place when an employee______ the organisation.
A) Enter into
B) Learning from
C) both (a)&(b)
D) None of the above
A) Enter into
46)_____is a very conscious process of communication.
A) Warnning
B) Action
C) Order
d) Education
A) Education
47) Every type of communication is affected by its;
A) Reception
B) Transmission
C) Non-regulation
d) Context
d) Context
48) In communication, the language is
A) The verbal code
B) Intrapersonal
C) The symbolic code
d) The non-verbal code
A) The verbal code
49) Feedback of a message comes from
A) Satellite
B) Media
C) Audience
d) Communicator
C) Audience
50) Which of the following is not an element of communication process cycle?
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