Business Communication Set-1

📘 Business Communication-MCQ Set-1

📘Introduction of Business Communication (MCQs)

Q1. Communication is derived from the Latin word:

Communis Commune Communicate Community

Explanation: Latin word Communis means “commonness” or “to share”.

Q2. Communication requires minimum:

One person Two persons Three persons Four persons

Explanation: Communication needs at least a sender and a receiver.

Q3. Communication is primarily a:

One-way process Two-way process Mechanical process Written process

Explanation: Effective communication involves feedback.

Q4. Communication is compared to:

A river A wall A tennis game A ladder

Explanation: Like a tennis game, communication depends on both parties.

Q5. Communication includes:

Only spoken words Only written words Only gestures All of these

Explanation: Communication includes verbal and non-verbal methods.

Q6. Communication is:

A static event A continuous process A one-time activity A technical tool

Explanation: Communication is ongoing and dynamic.

Q7. The primary purpose of communication is to:

Inform only Entertain Motivate response Write letters

Explanation: Communication aims to influence behaviour and generate response.

Q8. Communication bridges the gap in:

Location Understanding Age Status

Explanation: It helps remove misunderstanding.

Q9. Communication is described as:

A science only An art only Both art and science Neither

Explanation: It requires skill and principles.

Q10. Written communication includes:

Facial expressions Telephone calls Policy statements Body gestures

Explanation: Written communication includes rules and procedures.

Q11. Oral communication includes:

Letters Emails Face-to-face talk Reports

Explanation: Oral communication uses spoken words.

Q12. Gestural communication refers to:

Writing Facial expressions Emails Memos

Explanation: Gestural communication includes body movements.

Q13. Communication is a social:

Burden Habit Necessity Practice

Explanation: Humans are social animals; communication is essential.

Q14. Communication in professional life helps in:

Time pass Entertainment Success Decoration

Explanation: Professional success depends on effective communication.

Q15. Communication helps create:

Conflict Confusion Mutual understanding Isolation

Explanation: Its main goal is shared understanding.

Q16. Communication may fail if:

Receiver understands differently Message is clear Feedback is present Channel is suitable

Explanation: Misinterpretation leads to communication failure.

Q17. Communication is compared to a:

Machine Bridge Book Computer

Explanation: It acts as a bridge of understanding.

Q18. Communication without feedback is:

Effective Complete Incomplete Ideal

Explanation: Feedback ensures understanding.

Q19. The existence of a message is:

Optional Mandatory Secondary Irrelevant

Explanation: Without a message, communication cannot occur.

Q20. Communication primarily influences:

Machines Nature Human behaviour Weather

Explanation: Its goal is to influence and guide people.

Q21. Communication is described as the ______ of an organization.

Brain Nervous system Heart Backbone

Explanation: Communication connects all parts like a nervous system.

Q22. The success of an enterprise depends largely on:

Machinery Capital Communication effectiveness Technology alone

Explanation: Effective communication ensures organizational success.

Q23. Managers cannot plan, organize, direct and control without:

Finance Employees Communication Buildings

Explanation: Management functions depend heavily on communication.

Q24. According to Norbert Wiener, communication is:

A system of control The cement that makes organizations A scientific method A managerial tool

Explanation: Communication binds the organization together.

Q25. Peter F. Drucker said that the manager’s specific tool is:

Authority Discipline Information Technology

Explanation: Managers use information as their primary tool.

Q26. Smooth running of enterprise depends on:

Capital Effective communication system Machinery Policies only

Explanation: Communication ensures smooth functioning.

Q27. Quick decision-making is possible through:

Guesswork Communication Delay Isolation

Explanation: Information helps in evaluating alternatives.

Q28. In decision-making, management first:

Implements decisions Identifies alternatives Fires employees Avoids problems

Explanation: Decision-making begins with identifying solutions.

Q29. Proper planning and coordination are achieved through:

Authority Punishment Communication Competition

Explanation: Communication enables coordination.

Q30. Maximum productivity with minimum cost is achieved through:

Silence Isolation Effective communication Conflict

Explanation: Clear instructions reduce errors and wastage.

Q31. Democratic management encourages employees to:

Remain silent Express grievances Ignore issues Avoid feedback

Explanation: Employees can share problems and suggestions.

Q32. Promotion of cooperation depends on:

Strict rules Punishment Two-way communication Fear

Explanation: Mutual understanding builds harmony.

Q33. Communication improves public relations by:

Hiding information Creating misunderstanding Building good image Avoiding customers

Explanation: Transparent communication enhances trust.

Q34. Job satisfaction is achieved when employees:

Work blindly Are fully aware of duties Avoid communication Ignore instructions

Explanation: Clear communication defines responsibilities.

Q35. Communication helps in selecting employees through:

Guessing Interviews and tests Assumptions Silence

Explanation: Selection requires exchange of information.

Q36. Basis of control in management includes:

Ignoring performance Setting targets and comparing results Avoiding feedback No evaluation

Explanation: Objectives must be set and evaluated.

Q37. Communication helps in motivation because it:

Creates confusion Clarifies expectations Avoids interaction Reduces productivity

Explanation: Employees must know what to do.

Q38. Running internal administration requires:

Silence Strong communication Isolation Strict punishment

Explanation: Daily instructions require communication.

Q39. Liaison with outside world helps managers understand:

Internal problems only Market trends and policies Salaries Decoration

Explanation: External communication provides market knowledge.

Q40. Effective communication helps in achieving:

Organizational goals Personal conflict Delay Isolation

Explanation: Communication supports goal achievement.

Q41. The communication process begins with:

Feedback Channel Idea in the sender’s mind Receiver

Explanation: Communication starts when an idea originates in the sender’s mind.

Q42. The person who initiates the message is called:

Decoder Receiver Sender Channel

Explanation: The sender is the originator of communication.

Q43. Encoding means:

Receiving a message Translating ideas into symbols Giving feedback Blocking noise

Explanation: Encoding converts thoughts into words or symbols.

Q44. The message is:

The meaning itself The response The physical form of the idea The feedback

Explanation: The message carries the sender’s idea.

Q45. Meaning of a message lies in:

The channel The receiver’s mind The paper The sender’s office

Explanation: Meaning is interpreted by the receiver.

Q46. Channel refers to:

Sender’s attitude Medium used to transmit message Feedback system Receiver’s emotions

Explanation: Channel is the vehicle of communication.

Q47. Selection of suitable channel ensures:

Waste of time Reduced clarity Effective communication Increased noise

Explanation: Wrong medium may distort message.

Q48. The receiver is the person who:

Sends message Interprets message Encodes ideas Creates noise

Explanation: Communication is incomplete without receiver.

Q49. Decoding is the process of:

Sending information Translating symbols into meaning Blocking communication Creating noise

Explanation: Decoding converts symbols into understandable ideas.

Q50. Communication is effective when:

Message is long Receiver understands as intended Noise is high No feedback

Explanation: Effectiveness depends on correct understanding.

Q51. Feedback is:

Original message Sender’s thought Receiver’s response Channel

Explanation: Feedback shows understanding.

Q52. Feedback makes communication:

One-way Mechanical Two-way Silent

Explanation: Feedback completes communication loop.

Q53. Noise refers to:

Loud sound only Any interference Feedback Writing

Explanation: Noise distorts communication.

Q54. Psychological noise may include:

Telephone disturbance Loudspeaker Prejudice Email

Explanation: Bias interferes with understanding.

Q55. Communication chain is as strong as:

Strongest link Weakest link Channel Feedback

Explanation: Failure at any stage weakens communication.

Q56. If there is no receiver, there is:

Feedback Communication No communication Noise

Explanation: Receiver is essential.

Q57. Incorrect encoding leads to:

Perfect understanding Miscommunication Clear feedback Quick response

Explanation: Poor encoding causes misunderstanding.

Q58. Cultural differences affect:

Printing Encoding and decoding Channel only Writing only

Explanation: Symbols are interpreted differently.

Q59. Communication model includes:

Sender only Receiver only Sender, message, channel, receiver, feedback Noise only

Explanation: These are core elements.

Q60. Ultimate goal of communication is:

Transmission Noise Understanding Delay

Explanation: Shared understanding is the goal.

Q61. Aristotle’s model of communication includes:

Source, Channel, Noise Speaker, Speech, Listener Encoder, Decoder Feedback

Explanation: Aristotle focused on Speaker, Speech and Listener.

Q62. Aristotle’s model is mainly concerned with:

Mass communication Feedback Public speaking Noise

Explanation: It emphasizes persuasion in public speaking.

Q63. Shannon and Weaver’s model is known as:

Mathematical model Psychological model Democratic model Social model

Explanation: It was developed as a mathematical theory of communication.

Q64. In Shannon and Weaver’s model, ‘Noise’ refers to:

Feedback Interference Message Channel

Explanation: Noise is any disturbance that distorts the message.

Q65. In Shannon and Weaver’s model, transmitter is responsible for:

Receiving feedback Encoding the message Decoding Noise control

Explanation: Transmitter converts message into signals.

Q66. Main criticism of Shannon and Weaver’s model is:

Too complex One-way communication Too scientific Emotional

Explanation: Original model did not include feedback.

Q67. Schramm’s model introduced:

Noise Feedback Public speech Social system

Explanation: Schramm emphasized feedback.

Q68. Berlo’s model is known as:

SMCR Model SMCRE Model Linear Model Circular Model

Explanation: SMCR stands for Source, Message, Channel, Receiver.

Q69. In Berlo’s model, ‘S’ stands for:

Signal Speech Source System

Explanation: Source is the sender.

Q70. Effectiveness depends on source’s:

Social system only Skills, attitude, knowledge Income Position

Explanation: Communication skills and knowledge are important.

Q71. In Berlo’s model, channel refers to:

Telephone only Natural senses Feedback Noise

Explanation: Seeing, hearing, touching, etc.

Q72. Leagans’ model includes all except:

Communicator Message Treatment Noise

Explanation: Noise is not included in Leagans’ elements.

Q73. Rogers and Shoemaker’s model is known as:

SMCR Model SMCRE Model Linear Model Interactive Model

Explanation: It adds Effects (E).

Q74. In Rogers model, ‘E’ stands for:

Emotion Encoding Effects Exchange

Explanation: Focus on effect of communication.

Q75. Westley and Maclean extended concept of:

Encoding Feedback Noise Public speech

Explanation: They emphasized feedback further.

Q76. Lesikar and Pettit stressed on:

Noise Communication environment Feedback Media only

Explanation: They emphasized environment.

Q77. According to Lesikar and Pettit, communication occurs in:

Mechanical environment Sensory environment Emotional environment Silent environment

Explanation: Signs are detected through senses.

Q78. Interpersonal relationship concept focuses on:

Technology Personal relationships Noise Signals

Explanation: It emphasizes personal relationships.

Q79. In Shannon and Weaver’s model, Destination is:

Encoder Transmitter Final target of message Channel

Explanation: Destination is where message reaches.

Q80. Which model focuses on persuasion?

Aristotle’s Model Berlo’s Model Schramm’s Model Rogers’ Model

Explanation: Aristotle’s model is rhetorical and persuasive.

Q81. Communication may be classified as:

Formal and Informal Public and Private Written and Printed only Technical only

Explanation: Communication is divided into Formal and Informal types.

Q82. Formal communication flows through:

Social relations Well-established hierarchical channels Personal friendships Informal meetings only

Explanation: It follows official authority lines.

Q83. Informal communication is based on:

Official rules Social relationships Written memos Orders only

Explanation: It arises from social interaction.

Q84. Downward communication flows from:

Workers to managers Managers to subordinates Employees to public Public to management

Explanation: It flows from higher authority to lower levels.

Q85. Upward communication flows from:

Superiors to subordinates Subordinates to superiors Public to employees Customers to suppliers

Explanation: Reports and suggestions move upward.

Q86. Horizontal communication occurs between:

Top management and workers Two persons of equal rank Managers and public Different companies

Explanation: It occurs between employees at same level.

Q87. Diagonal communication involves:

Same department only Different levels and departments Only top management Only workers

Explanation: It cuts across departments and hierarchy.

Q88. One-way communication mainly involves:

Feedback Exchange of ideas Orders and instructions Mutual understanding

Explanation: It focuses on giving directions.

Q89. Two-way communication includes:

Only orders Feedback and response Silence One-direction flow

Explanation: It involves interaction.

Q90. A good communication system should ensure:

Delay Speed Confusion High noise

Explanation: Messages should be transmitted quickly.

Q91. Accuracy in communication means:

Fast delivery only Clear and correct transmission Long messages Loud speech

Explanation: Accuracy ensures correct understanding.

Q92. Secrecy is important when:

Messages are public Confidential matters are involved Noise is high Channel is informal

Explanation: Sensitive information must be protected.

Q93. A good communication system should maintain:

No records Proper record Silence Delay

Explanation: Records are needed for reference.

Q94. Cost of communication system should be:

Very high Moderate and justified Ignored Unlimited

Explanation: Cost should be reasonable.

Q95. Convenience implies:

Complicated system Easy to use system Expensive system Secret system

Explanation: System must be user-friendly.

Q96. Suitability depends on:

Weather Size and nature of organization Employee age Decoration

Explanation: Large organizations need advanced systems.

Q97. Impression refers to:

Loudness Appearance and impact Length Speed only

Explanation: Communication should leave good impact.

Q98. Communication is unavoidable because:

Silence communicates nothing Even silence conveys meaning Only speech communicates Writing is necessary

Explanation: Silence also communicates attitudes.

Q99. Communication is universal because:

Only humans communicate All living beings communicate Only managers communicate Only businesses communicate

Explanation: Humans, animals and birds use signals.

Q100. The ultimate objective of communication is:

Control employees Transfer data Achieve mutual understanding Reduce paperwork

Explanation: Communication creates shared meaning.